Happy It’s Fixed! (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential handyman services, visit our website, or communicate with us via text message.

1. Information We Collect

We collect information that you voluntarily provide to us when requesting a quote, booking a service, or contacting us. This information may include:

• Customer Details: Your name, email address, physical service address, and phone number.

• Service History: Details regarding the remodeling or handyman services requested, project notes, photos, and past invoicing records.

2. How We Use Your Information

We use the information we collect to operate our business and serve you, specifically to:

• Provide, schedule, and coordinate residential handyman services.

• Process invoices, payments, and account balances.

• Respond to customer support inquiries and requests for quotes.

• Send customer communications, including direct-to-customer text messages.

3. Text Messaging & Customer Communications

By providing your mobile phone number and opting in to receive communications from us, you agree to receive text messages via our scheduling and management platform (Jobber). 

• What to Expect: Messages may include scheduling updates, arrival confirmations, job reminders, digital invoices, and occasional service promotions.

• Message Frequency: The frequency of text messages varies depending on your active service requests and project status.

• Rates: Message and data rates may apply.

4. Opting Out and Getting Help

You maintain complete control over your communication preferences.

• To Opt Out: You can unsubscribe from text messages at any time by replying STOP to any text message you receive from us. After doing so, you will receive a single final confirmation message, and no further text messages will be sent unless you re-enroll.

• To Get Help: You can reply HELP for assistance, or contact us directly via the email or phone number listed below.

5. Sharing Your Information & SMS Data Protection

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers (such as our scheduling software, Jobber, or payment processors) strictly as necessary to perform business functions on our behalf.

CRITICAL SMS COMPLIANCE CLAUSE: 

All the above data collection categories exclude text messaging originator opt-in data and consent. Mobile information, opt-in data, and text messaging consent will not be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes.

6. Data Security and Protection

We implement industry-standard administrative, technical, and physical security safeguards to protect your data from unauthorized access, loss, or alteration. Access to customer data is strictly restricted to personnel who require it to complete service operations.

7. Your Privacy Rights

You have the right to review, update, correct, or request the deletion of the personal information we maintain about you. To exercise these rights, please contact us using the information below.

8. Contact Us

For questions regarding this Privacy Policy or our communication practices, please contact us at:

• Business Name: Happy It’s Fixed!

• Email Address: info@happyitsfixed.com

• Phone Number: 612-865-5312

• Mailing Address: 1016 Darrow Ave Evanston, IL 60202